At Awstore, your satisfaction is our priority. We take great care in checking every product before shipping, but if you receive a wrong or damaged item, we’re here to help.

Exchange Policy

• You can request an exchange within 7 days of receiving your order.
• The product must be unused, in its original packaging, and with the tags still attached.
• An unboxing video is required to process any exchange or claim.
• Exchange is allowed only if the product delivered is damaged or incorrect.
• Exchange depends on product availability at the time of your request.

Return & Refund Policy

• Currently, refunds are not offered.
• We only provide product exchanges for eligible cases as mentioned above.
• Customers are responsible for return shipping costs.
• No return or exchange will be accepted if the product has been used, washed, or altered, or if the original tags and packaging are missing.

Non-returnable / Non-refundable Items

The following items cannot be returned or refunded:

• Used or worn products.
• Items without original tags or packaging.
• Products not in original condition.
• Customized or special-order products.

How to Request an Exchange

To request an exchange, please contact us at:
awstore43@gmail.com
Our support team is available 24/7 to assist you.