Classic Grey hoodie

Thank you for shopping with Awstore! We aim to make your shopping experience smooth and reliable from order to delivery.

Shipping Charges

• A standard shipping fee of Rs. 200 applies to all orders.
• Currently, we do not offer free shipping.

Order Processing Time

• Orders are processed within 1 to 3 business days after confirmation.
• Once your order is shipped, you will receive a tracking number via email or WhatsApp.

Delivery Time

• Standard delivery time is 3 to 5 business days depending on your location.

Order Inspection

• Customers are allowed to open the parcel before confirming to ensure they’ve received the correct products (shirts, hoodies, trousers).

Shipping Area

• We currently ship within the Pakistan only.

Delays & Issues

While we do our best to ensure timely delivery, delays may occur due to courier issues, weather conditions, or public holidays. If your order is delayed or missing, please contact us at awstore43@gmail.com

Contact Us

For any shipping-related questions or support, reach out to us anytime — our team is available 24/7 to assist you.

At Awstore, your satisfaction is our priority. We take great care in checking every product before shipping, but if you receive a wrong or damaged item, we’re here to help.

Exchange Policy

• You can request an exchange within 7 days of receiving your order.
• The product must be unused, in its original packaging, and with the tags still attached.
• An unboxing video is required to process any exchange or claim.
• Exchange is allowed only if the product delivered is damaged or incorrect.
• Exchange depends on product availability at the time of your request.

Return & Refund Policy

• Currently, refunds are not offered.
• We only provide product exchanges for eligible cases as mentioned above.
• Customers are responsible for return shipping costs.
• No return or exchange will be accepted if the product has been used, washed, or altered, or if the original tags and packaging are missing.

Non-returnable / Non-refundable Items

The following items cannot be returned or refunded:

• Used or worn products.
• Items without original tags or packaging.
• Products not in original condition.
• Customized or special-order products.

How to Request an Exchange

To request an exchange, please contact us at:
awstore43@gmail.com
Our support team is available 24/7 to assist you.